Shoprusset Reviews

Shoprusset has an overall rating of 1.5 based on 25 reviews. Customer feedback on Shoprusset is mixed.

1.5/5.0

25 reviews

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5

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1 Star

19

All Shoprusset Reviews (25)
HUNTLEY
May 31, 2026
"Customer service really didn’t meet my expectations"
I reached out to Shoprusset because I had what seemed like a simple question about my order. I expected a quick, clear answer, but the response I got felt really generic, like it was copied and pasted without actually looking at what I asked.

I followed up hoping someone would explain things better, but the second reply wasn’t much more helpful. Compared to what I’d expect from an online store, it was disappointing. I’m not saying I’d never order again, but I definitely wouldn’t be in a rush to.
andre-Christophe
May 23, 2026
"Got the confirmation, now just waiting"
The order confirmation came through, so I guess that part worked. Now I’m just waiting to see if shipping goes as smoothly, since that’s usually where things seem to get a little questionable.
CharlesNixon_16
May 15, 2026
"Sizing was off"
The fit was kind of off for me. It wasn’t terrible, but the sizing definitely didn’t feel quite right.
Jonathan_davidson89
May 12, 2026
"I was in a rush and just trying..."
I was in a rush and just trying to check out quickly, but the payment kept failing over and over. After a few tries, I got annoyed and gave up.
willie1974
April 23, 2026
"Why is the shipping so high??"
I was ready to buy until I got to checkout and saw the shipping cost. Seriously, why is it that much?? It basically made the whole order not worth it for me, so I just left the cart and moved on.
GAYTAN
April 22, 2026
"Looks messy and kind of outdated"
Feels hard to browse, and the colors are a bit off. Pages look crowded too, like everything’s just packed in without much breathing room.
hello_julie111
April 10, 2026
"Prices felt way too high"
It just wasn’t worth it for me. The prices already seemed steep, and even with the discount, the total at checkout barely changed. Not saying it’s a scam, but it definitely felt like one of those sales that looks better than it actually is. I ended up regretting ordering from here.
clyde_Stewart87
April 07, 2026
"I got all the way to checkout..."
I got all the way to checkout and got frustrated fast. The payment options were way more limited than I expected, and the wallet I normally use wasn’t even available, which would’ve been fine if they had made that clear upfront.

What bothered me most is that I only found out at the very end after spending time picking everything out. Companies need to be more upfront about stuff like this instead of wasting people’s time. Maybe it works for others, but I ended up leaving without ordering
Ofelia_hansen88
March 28, 2026
"The color was way off"
I was so excited to get this, but when it arrived the color looked totally different from the photos. I did a double take because it wasn’t what I expected at all. Super disappointing!
kathleen_Wilkins94
March 24, 2026
"I ordered from shoprusset.com thinking it would show..."
I ordered from shoprusset.com thinking it would show up within a few days, but it ended up taking way longer than I expected. The tracking info barely changed, so I kept having to check on it myself and still couldn’t get a clear answer. When I reached out, the response kind of made me feel talked down to, like I was bothering them for asking where my order was. By the time it finally arrived, I didn’t really even need it anymore. Overall, just a frustrating experience because of the slow shipping and lack of communication.
Jessie_bridges92
March 16, 2026
"I’ve had a hit-or-miss experience here..."
I’ve had a hit-or-miss experience here. A lot of the items I look for are out of stock, and when things are available, I’m not always totally sure the quality is worth it.
james1999
March 09, 2026
"First impression was good, but the refund dragged on"
At first, everything seemed fine and I had a decent impression of the shop. But after I returned my order, the refund took way longer than I expected. Getting replies was slow too, which made the whole thing more frustrating. It’s not like it’s the worst place to shop, but the refund process definitely left a bad taste
wanda_Thomas98
March 07, 2026
"Pretty trustworthy so far!!"
Everything showed up just fine!!! The order arrived in good shape, no issues there... the only thing was the tracking was kinda slow to update?? But overall, I’d say it seems trustworthy so far!!
William_billman71
March 06, 2026
"Box arrived crushed and disappointing"
My order showed up in a flimsy box with almost no padding inside. My brother was actually there when I opened it, and we both noticed the corners were smashed and one of the items had marks on it. it just felt rushed and cheaply packed. Not what I was expecting, and I probably wouldn’t order again unless they improve the packaging.
alexander_Smith92
February 27, 2026
"Delivery was all over the place"
I ordered from shoprusset.com the delivery experience was frustrating. Not saying it’s a scam, but the tracking barely updated and my package showed up way later than the estimated date. I kept having to check on it myself because there just wasn’t much info to go on. Maybe other people had a smoother experience, but for me it was annoying enough that I probably wouldn’t order again
Nicole_martin75
February 24, 2026
"Fabric felt cheap and scratchy"
I ordered a top from shoprusset.com, and right away I kind of had that feeling it wasn’t going to be great. The material felt rough and almost plastic-y, like the kind of fabric that usually ends up being uncomfortable after a short time.
I tried it on for a few minutes and, sure enough, my skin started feeling itchy. Maybe some people wouldn’t be bothered by it, but for me the fabric was a big letdown.
Marisela_phelps88
February 16, 2026
"My order was completely messed up"
I was really looking forward to getting my order, but when it showed up it had the wrong items in it and I was just annoyed because it felt like such a basic thing to get right, so I don’t think I’ll be ordering from here again.
Alice-radcliff
February 04, 2026
"Exchange was such a headache"
Tried to exchange my order and it was way more of a hassle than it should’ve been. It took forever to get anywhere, replies were super slow, and when they did respond it didnt really help. Frustrating tbh, I wouldnt shop here again.
carlosbarbee7522
January 22, 2026
"Return policy wasn’t what they promised"
The return policy was just okay. They made it sound like the process would be simple and stress-free, but the return window felt way too short compared to what I expected. I had to follow up more than once, which was annoying, especially after they promised things would be handled quickly. The refund did come through eventually, but it definitely wasn’t as smooth as they made it seem.
COLEY
January 07, 2026
"Website was really frustrating to use"
I tried browsing the site, but something about it just felt really frustrating. Pages kept freezing, and it was hard to move around or find what I needed.

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